收集常见问题解答

Why am I receiving a collection notice from a private collection agency on behalf of the City of Los Angeles?

The City of Los Angeles entered into contracts with six private collection agencies in order to help reduce the City's delinquent accounts. The collection notice you received follows several unsuccessful attempts by the City department to obtain payment for services, 对你拖欠的税款或估价.

我如何证实这不是一个骗局?

The following six collection agencies are under contract with the City of Los Angeles on a citywide basis:
AllianceOne应收账款管理公司.,凯恩 & 维纳公司,公司., Gila LLC f/k/a Gila Corporation dba Municipal Services Bureau (MSB), Harris & 哈里斯公司., Transworld系统公司.以及先锋信用恢复公司. (总的来说,收集机构).

我的个人帐户信息是否保密?

是的, the contracts with the collection agencies stipulate that any information provided by the City on delinquent accounts will be used solely for the purpose of collections. This information is to be held in the strictest of confidence and used for no other purpose. The collection agencies are to operate within applicable guidelines set forth by the Federal and State regulations regarding fair debt collection practices.

关于我账户的细节,我应该打电话给谁?

Please contact the collection agency directly at the phone number that appears on your collection notice, 因为他们目前负责您的账户收款.

我需要多长时间回复这张领取通知书?

Your account is seriously delinquent by the time you received the collection notice. You should contact the collection agency immediately to arrange payment.

Should I pay the Collection Agency or the department that provided the service?

你应该直接向讨债公司付款. 付款到市政部门将不会更快地清你的账户, as your account has already been transferred to the collection agency. 然而, the City department will also accept payment by mail or at its public counter.

如果我不响应收集通知会发生什么?

Collection efforts will continue and your account may accrue additional penalties and interest. Collection agencies may report your delinquency to the various credit bureaus, 哪些会影响你的信用评分. The City of Los Angeles may also elect to file legal action to reclaim the funds.

收款机构是否被授权提供付款计划?

是的,讨债机构可以提供和协商付款方案. The decision to grant payment plans will be made on a case-by-case basis. 然而, the collection agencies do not have the authority to compromise any claim on behalf of the City.

我如何核实金融城是否收到我的付款?

The quickest way to verify payment has been received is by contacting the collection agency directly.

If I pay the Collection Agency directly, how long will it take for my account to be credited?

请注意那笔现金, 汇款单, cashier's check and credit card payments will be credited to your account upon receipt by the collection agency. 如果你的账户全部付清,他们将停止收款. 然而, 如果你用个人支票支付, the collection agency will only post payment to your account once the check has cleared.

我的账单里有加托收费吗?

是的,根据洛杉矶行政法第5条.181 (c), persons indebted to the City of Los Angeles for delinquent accounts or any obligations owing to the City, shall be liable for the underlying obligation and all costs incurred to effectuate collection of those items.

If I recently remitted my payment to the City, should I disregard this collection notice?

Do not disregard the collection notice even if you have recently submitted payment. Please be advised that once your account has been placed with a collection agency it is your responsibility to inform the collection agency that you have remitted payment. The collection agency will only stop its collection efforts upon payment verification by the City. 每个收款机构提供一个纠纷解决流程. 一旦一个帐户被放置在收款机构, 你应该直接联系他们来解决争端.

Are interest and penalties included in the amount of this collection notice?

是的, 除非城市条例禁止, City departments may charge penalty and interest on delinquent accounts.

How do I report abuses by the Collection Agencies or file a formal complaint?

因为每个讨债机构都提供自己的纠纷解决程序, your complaint may be resolved by contacting the collection agency directly through the contact information listed on their collection notice. You should also write the 财务办公室 Citywide Billing and Collection Program at City Hall, 200 N. 洛杉矶春街1225室,90012,来投诉. The collection agencies will be required to respond to the City regarding any complaint received by the City against the collection agency relative to handling of a City account.

 如果我被信用局举报了,该怎么办?

Your credit rating may be affected, which could impact your ability to receive future credit. To avoid this, please contact the collection agency immediately to arrange payment on your account.

How long will it take for my name to be removed from the credit bureau files after payment and how long will it affect my credit?

根据公平信用报告法, collection information may remain on your record for seven (7) years from the date of delinquency with the original creditor.

Whom can I contact in the City if I have additional questions regarding use of outside collection agencies?

You can contact the 财务办公室 Citywide Collection Program at (213) 978-7900, 额外的问题, 评论, 以及关于催收代理程序的建议. 然而, 请注意关于状态的问题, 或平衡, of your account should be directed to the specific collection agency handling your account.