Collection Agency Information

The City of Los Angeles is committed to utilizing all available resources to increase the collection of monies legally owed to the City. The City makes several attempts to collect in-house before the delinquent accounts are referred to collection agencies.

The City has entered into contracts with six outside collection agencies to help improve the collection of delinquent accounts. 市有关部门, including the 财务办公室, refer delinquent accounts $5,000 or less directly to the collection agencies. Samples of the types of accounts that are referred include business taxes, excessive false alarm charges, charges for illegal sign postings, 许可证费用, DUI emergency response cost recovery, damages to City property, 等.

市有关部门 also refer delinquent accounts over $5,000 to the Citywide Collection Unit, where accounts are worked in-house and select accounts and judgments are referred to the collection agencies.

The following are the six collection agencies currently under contract that were selected by the City of Los Angeles through the competitive Request for Proposal (RFP) process:

 

AllianceOne Receivables Management, Inc. 

一般查询 & Specific Issues (complaints, account inquiries, supervisor)

 

(818) 226-6000

 

compliance@allianceoneinc.com

 

凯恩 & 维纳公司公司.

一般查询

 

(818) 226-6000

 

ca@caine-weiner.com

Specific Issues (complaints, account inquiries, supervisor)

 

(818) 251-1780

 

粘土.Small@凯恩-Weiner.com

 

Municipal Services Bureau

一般查询

 

(800) 866-9436 or (800) 616-0166

 

www.msbselfserve.com

Specific Issues (complaints, account inquiries, supervisor)

 

(800) 568-7004

 

www.muniserv.com

 

Harris and Harris, Ltd.

一般查询

 

(855) 326-7913

 

government@harriscollect.com 

Specific Issues (complaints, account inquiries, supervisor)

 

(312) 423-7569

 

fwalker@harriscollect.com

 

Pioneer Credit Recovery, Inc.

一般查询

 

(888) 295 -7845

 

PCR_LA@pioneer-credit.com

 

Transworld Systems, Inc.一家EGS公司

一般查询

 

(800) 331-8019

 

http://tsico.com/contact-us/

Specific Issues (complaints, account inquiries, supervisor)

 

(800) 331-8019

 

All of the above agencies provide both primary and secondary collection services, except Pioneer Credit Recovery. Delinquent accounts are initially placed by the City with the agencies for primary collection services for a period of nine months. If an account remains uncollected after the nine month period, it is then reassigned by the City to another agency for secondary collection services.